Frequently Asked Questions
Where can I purchase Held products?
Held products are available in well-assorted stores specialized to motorcycle garments
or in our Online-Shop
How to determine the right size?
Every person is unique and nothing is more annoying than wearing motorcycle clothing that does not fit exactly. Therefore, we always recommend trying on a product before purchasing with expert advice from your Held dealer. Use our dealer search to find your nearest dealer in your area:
A first indication for examining the proper size is our size chart:
How to clean and care my Held-products correctly?
The proper washing and cleaning of your Held-products will extend their life cycle considerably and ensures optimal performance over their lifespan. With our care tips you can learn how to prolong the durability of your leather and textile clothing, helmets and gloves and maintain their protective effect in the long term.
How many years do I have warranty on my Held products?
We basically grant a two year warranty on Held products from date of purchase. Please contact your Held dealer from whom you purchased the product in case of a warranty claim. Warranty claims will not be considered if the goods are damaged or destroyed by force majeur or environmental influences, damage caused by improper handling or care, the goods having mechanical damage of any kind or the product has not been expertly repaired.
Who do I contact in case of a complaint?
First contact in case of a justified complaint is your Held dealer from whom you purchased the product. The dealer will decide how to deal with the individual case and will get in contact with us if necessary. Please understand that we can not accept complaints directly sent to us and will return consignments at the sender’s expense.
Do you also offer custom-made or custom-designed leather suits?
You are the Designer!
Create and configure your own leather suit or gloves according to your exact look and specification!
The philosophy of Held – Always offer the customer the perfect product. Standard suits and gloves can´t always match anyones taste and requirements, so we make you the designer!
Our custom made products offer the following unique features:
- Handmade in Italy/Hungary
- individual design
- innovative hardshells
- innovative protectors for neck, coccyx, chest, hip and ribs
Your custom made suit is a handcrafted and unique item, delivering each of your requirements, imaginations and colour wishes to create the optimal combination between rider and bike.
To offer you a suit just like a „second skin“ we tailor your individual leather suit exactly to your needs and wishes.
How it works:
- 1. Create your suit or gloves at held.de
- 2. Send us a request with the configurator, please choose:
Design your personal Full Speed suit:
Design your personal Phantom II glove:
How do I attach my luggage?
MAGNET-SYSTEM BY HELD
An all rounder for all motorcycle models with steel tank.
Powerful magnets are comined with a specially developed anti-slide mat. Together it´s a universal, highly usable fixing system ideal for short trips and long tours which is road tested for tall and short riders.
Quick and easy attaching and detaching system via extra strong magnets for extremely conveniant use
We offer different models of tank bags which were developed for flat or rounded tanks.
Suitable for all bikes with steel tank.
How it works:
- Remove sand and dirt from the tank with a soft cloth.
- Apply the tank bag with magnet system and fasten the strap of the steering head. Ready to go!
Velcro fastening system by Held
High flexibility though Velcro, for all types of bikes.
This is a system for bikes without a tank ring fuel filler cap and non-metal tanks. The luggage can be fixed without any straps but with a high quality Velcro mat, combined with a steering head fixing.
Uncomplicated attaching and detaching of the tank bag via the Velcro-system.
We offer different models of tank bags which fi t to nearly all models of tanks. Suitable for all bikes. Especially usable for bikes without tank ring fuel filler cap or metal tank.
How it works:
- Remove seat and attach once the Velcro adapter plate to the frame.
- Mount the seat.
- Apply the tank bag fixing and then fasten the strap of the steering head.
Ready to go!
Strap system by Held
For 25 years – reliable and safe.
A universal fixing option for special tank models or the long-term fixing of rear bags. In any case you are safe with the strap system.
Secure fixing via a strap fixing applied at the tank or under the seat. This system will not fail you even at high speed.
We offer our tank bag Art. 4104 with straps for unusal tank shapes.
Its functionality and effectivness has been proven over 25 years manufacture and use. Therefore we use only this system for our rear bags.
A universal and quick fixing system for leather saddle bags.The click board guarantees secure attachment and the separator bracket protects the bag against contact with wheel or exhaust.
The easy fixing of the rear bag by a metal quick release fastener provides secure fastenig while riding.
We offer different rear bags in various shapes and sizes for an ideal fitting to your cruiser.
How it works:
- Select the individually designed base plate for your bike, and fit this under the seat.
- the base plate can remain permanently in place under the seat.
- Choose from our wide range of 12 saddle-bags, click them into place and close the rotating latches…
- We recommend you also fit security pins and locks. Tighten the pull cords throughly, and away you go…
- Use with stand off bracket:
Our stand off brackets are a simple and effective means of holding saddle bags in place
- Use with stand off bracket:
Slide the pocket at the back of the saddle bag over the base of the stand off bracket. Then close the rotating fastener of the base plate. Hold in place with security pin (art. 4720) and combination lock (art. 4721 or 4725).
Where can I find your size chart?
You can find our size chart at the bottom of our online shop or under the following link: https://shop.held.de/en/size-chart
How or where is the retrofittable back protector installed in the jacket?
Our jackets are equipped with a pocket for the back protector. Access to this pocket can be found on the inside via the zip on the lower back (inscription: „Held Inner Security“), open the zip and then the velcro fastener of the pocket. On many models, the position or fit of the protector can be adjusted via small velcro adjustments.
Why is it not possible to connect my Held jacket with my Held trousers? (connection zip)
The jacket has e.g. size XXL, trousers size 3XL – here you need an adapter, which you can request from your dealer free of charge.
Which jacket fits which trousers, or can all articles be connected?
Yes, all articles with plastic zip can be connected (if necessary with adapter)
Where can I find the nearest Held dealer in my area?
Where and how can I subscribe to the eVest?
You can subscribe to the In&Box in the app or on the website of our partner In&Motion.
Will the eVest fit under my jacket/leather suit?
Basically, the „rule of thumb“ applies here; if the raised fist fits between the leather suit/jacket and the body, the eVest should be able to unfold without any problems.
What do long and short sizes mean for gloves?
Here the length of the fingers is approximately 4 mm longer or shorter.